Frequently asked questions

What is a message credit?

One standard SMS segment sent or received, or one supported WhatsApp message sent or received. Longer SMS messages can use multiple credits.

Service keeps running

Paid plans continue at the published overage rate after included usage. We notify you at 80%, 100%, and 150%.

Clear implementation limits

Extra locations are $99/month. Additional numbers include provider cost plus a DeskPilot fee. Custom integration options are quoted separately.